Important Notice: By registering for or using the sona999 platform, you are deemed to have fully read, understood, and agreed to comply with these Terms and Conditions.
1 General Terms & Applicability
Sona999 (hereinafter referred to as the "Platform") is an online gaming and entertainment service operated through the sona999.onl website and mobile application. These Terms and Conditions ("Terms") constitute a legally binding agreement between you and sona999.
By creating an account, making a deposit, or playing any game on sona999, you agree to these Terms and Conditions. If you do not agree, please refrain from using the sona999 platform.
- These Terms and Conditions are governed by the applicable laws and regulations of Bangladesh.
- Sona999 reserves the right to modify or update these Terms and Conditions at any time.
- Continued use of the platform after updated terms have been published will be deemed acceptance of the new terms.
- These Terms and Conditions are written in Bengali, and the Bengali version shall be considered the definitive version.
2 Account Registration & Eligibility
The following conditions must be met to open an account on sona999. All information provided during registration must be accurate, complete, and up to date. Accounts created with false information may be terminated.
Eligibility Requirements
- You must be at least 18 years old — no exceptions.
- You must have a valid mobile number and bank or mobile banking account registered in your own name.
- Each individual may register only one sona999 account.
- Opening multiple accounts from the same IP address or device is strictly prohibited.
- You may not open an account under a false identity or in someone else's name.
KYC Verification
KYC (Know Your Customer) verification must be completed before making a withdrawal on sona999. This process requires you to submit a copy of your National ID or passport along with a selfie. KYC verification is typically completed within 24–48 hours.
Keep your account password confidential and do not share it with anyone. You are solely responsible for any unauthorized use of your account.
3 Deposit & Withdrawal Policy
All financial transactions on sona999 are governed by established policies. Minimum and maximum limits apply to both deposits and withdrawals, and these limits are subject to change from time to time.
| Transaction Type |
Minimum Amount |
Processing Time |
Fees |
| Deposit (Mobile Banking) |
BDT 100 |
Instant |
Free |
| Deposit (Bank Transfer) |
BDT 500 |
1–3 business hours |
Free |
| Withdrawal (Mobile Banking) |
BDT 300 |
1–2 business days |
Free |
| Withdrawal (Bank Transfer) |
BDT 1000 |
1–3 Business Days |
Free |
Withdrawal Terms
- Withdrawals can only be made to the same payment method used for the original deposit.
- Withdrawal requests will not be processed without completed KYC verification.
- Winnings generated from a bonus are subject to the applicable wagering requirements.
- Sona999 reserves the right to request additional verification for any suspicious transactions.
- All transactions are monitored in accordance with our anti-money laundering policy.
Warning: Only deposit from your own account. Deposits from third-party accounts are not accepted and may be automatically reversed.
4 Bonus & Promotion Terms
Sona999 offers a variety of bonuses and promotions. Each bonus has its own terms and conditions, which are detailed on the relevant promotion page. Please read those terms carefully before claiming any bonus.
General Bonus Rules
- Each bonus offer must be used within its designated validity period.
- If the wagering requirement is not fulfilled, the bonus and any winnings earned from it will be forfeited.
- Multiple bonuses cannot be active simultaneously unless the promotion explicitly states otherwise.
- Accounts found to be exploiting the bonus system or taking advantage of platform loopholes will be suspended.
- The Welcome Bonus is available to new players one time only.
Bonus Abuse
Sona999 is vigilant against bonus abuse. If a player creates multiple accounts, attempts to claim bonuses using false information, or systematically exploits bonus offers, all bonuses and funds in those accounts may be forfeited.
5 Gaming Rules & Fair Play
All games on sona999 are powered by internationally recognized software providers and are regularly audited by independent third-party organizations. Every game outcome is determined by RNG (Random Number Generator) technology, ensuring complete fairness.
- If a technical error occurs during a game, the affected round will be voided and the wager refunded.
- Sona999 is not liable for any game interruptions caused by loss of internet connectivity.
- Exploiting any software bug or system error is strictly prohibited.
- In Live Casino games, the dealer's decision is final and cannot be changed.
- In Sports Betting, bets will be settled only after the official result has been announced.
All games on sona999 are RNG certified. The outcome of every spin, card deal, or dice roll is completely random and never predetermined.
6 Security & Privacy Policy
Sona999 takes the security of your personal information extremely seriously. We protect all data transmissions using 256-bit SSL encryption technology, and our servers are maintained in accordance with international security standards.
Data Collection & Use
Information provided at registration and data generated through your use of the platform are used solely for improving our service quality, preventing fraud, and meeting legal obligations. For more details, please see our Privacy Policy Read the page.
- Your information is never sold to third parties for marketing purposes.
- Information may be disclosed in response to valid requests from legal authorities.
- Data may be retained for a specified period even after an account has been closed.
7 Account Closure & Suspension
Sona999 reserves the right to temporarily suspend or permanently close your account for any of the reasons listed below. In such cases, sona999's decision is final.
- Violation of any provision of these Terms and Conditions.
- Operating multiple accounts or using another person's identity.
- Abusing the bonus system.
- Involvement in fraud, deception, or illegal activities.
- Providing false information during KYC verification.
- Suspicion of money laundering.
Warning: Upon account closure, any bonus balance will be forfeited. The return of verified real-money deposit balances will be determined on a case-by-case basis following review.
8 Responsible Gaming
Sona999 believes gaming is a form of entertainment, not a source of income. We encourage all players to game responsibly and only within their means.
- Set your own deposit limit and stick to it.
- Use the self-exclusion feature to take a break from your account for a set period of time.
- Keep the reality check feature enabled — it will remind you of your play time every hour.
- Gaming is never a solution to stress or financial problems.
- Do not allow anyone under 18 to access your account.
To learn more about responsible gaming, visit our Responsible Gaming Read the page. If you experience any issues, please contact our support team.
9 Dispute Resolution Process
If you believe a game result or financial transaction was handled incorrectly, please notify our support team within 7 days of the incident. Disputes raised after this period may not be considered.
Complaints Process
- First, notify the support team about the issue via live chat.
- Attach any required screenshots and supporting evidence.
- Sona999 will review complaints and issue a decision within 3–5 business days.
- In all disputes, server logs and game data will serve as the definitive source of evidence.
10 Changes to Terms & Contact
Sona999 reserves the right to modify, amend, or update these Terms and Conditions at any time. For significant changes, we will make reasonable efforts to notify you via your registered email or a platform notification.
Continued use of the platform after any changes have been published will be considered acceptance of the updated terms. For questions or feedback, please reach out to our support team.