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Privacy Policy

Sona999's Privacy Policy — Your information is safe

Your personal data is invaluable to us. Find out everything on this page about how sona999 collects, stores, and secures your data.

Last Updated: January 2026
Table of Contents
Our Commitments

Why sona999 Your Data Is Secure

We protect your privacy through a combination of technology and policy. See the cards below to learn about our core commitments.

256-bit SSL Encryption
Every transaction and data transmission is protected with industry-leading 256-bit SSL encryption. No one can intercept or alter your information in transit.
You Have Full Control Over Your Data
You have full rights to view, correct, or delete your own data. sona999 never sells your information to third parties without your consent.
Not Sold to Third Parties
sona999 never sells your personal information to advertisers or third parties. Our use of data is fully transparent and strictly purpose-limited.
Secure Data Storage
All your data is stored on secure servers that meet international security standards. Regular security audits and penetration testing are conducted.
KYC Verification & Security
Identity documents and selfies submitted during the KYC process are stored with the highest level of confidentiality. This information is used solely for identity verification purposes.
Advertising Tracking Controls
You can opt out of marketing communications at any time. You also have the freedom to limit tracking by adjusting your cookie settings.
Table of Contents
Important Notice: By using the sona999 platform, you are considered to have accepted this Privacy Policy. Please read it carefully.

1 What Information We Collect

Sona999 collects certain essential information to deliver the best gaming experience and maintain platform security. We always aim to collect only what is necessary — gathering data beyond what's needed goes against our policy.

Information Provided at Registration

  • Full name, date of birth, and gender.
  • Mobile number and email address.
  • Residential address and country.
  • Username and password (stored in encrypted form).

Information Provided During KYC Verification

  • A copy of your National ID (NID) or passport.
  • Selfie or video verification image.
  • A utility bill or bank statement for address verification (if required).

Automatically collected information

  • IP address and device information (operating system, browser).
  • Website browsing data and page visit history.
  • Gaming activity logs and transaction history.
  • Cookies and session data.
sona999 never stores your full payment card number or CVV. Sensitive financial transaction data is sent directly to the payment provider in encrypted form.

2 How We Use Your Information

Information collected on sona999 is used for specific, legitimate purposes. We never misuse data or use it beyond its intended scope. The table below clearly outlines the purposes for which we use your information.

Type of Data Purpose of Use Legal Basis
Registration Details Account Creation & Management Contractual Obligations
KYC Documents Identity Verification & Fraud Prevention Legal Obligation
Transaction Data Payment Processing & Anti-Money Laundering Legal Obligation
Gaming Logs Game Fairness & Dispute Resolution Legitimate Interest
Browsing Data Service improvement and personalization Consent
Contact Information Customer Support & Promotional Communications Consent

If we ever need to use your data for any purpose beyond those listed above, we will obtain your separate consent beforehand. You have the right to withdraw your consent at any time.

3 Third-Party Data Sharing

Sona999 does not sell your personal information to any third party. However, limited data may be shared in specific circumstances where it is necessary to deliver our services.

When Information Is Shared

  • Payment Providers: Information required to process transactions is shared with our mobile banking and payment gateway partners.
  • Game Providers: Software partners receive only session and gaming data needed to run the games — not any personal identity information.
  • Legal Authorities: We may be required to disclose your information to lawful authorities in accordance with applicable laws in Bangladesh.
  • Fraud Prevention Agencies: Limited data may be shared with international verification bodies to prevent fraud and money laundering.
Please Note: When sharing data with third parties, we enforce strict Data Processing Agreements (DPAs) to ensure they maintain the same level of protection we do.

4 Cookies & Tracking Policy

The sona999 website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.

Cookie Type

  • Essential Cookies: Essential for site operation. Ensures login sessions, security, and core functionality. These cannot be disabled.
  • Performance Cookies: Analyzes which pages on the site are visited most. This data is fully anonymized.
  • Preference Cookies: Remembers your language preference, theme, and other settings.
  • Marketing Cookies: Helps show you relevant offers. You can turn these off at any time.

You can manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on the site.

5 Data Protection Measures

Sona999 protects your data through multiple layers of security. We follow international best practices across both technical and organizational measures.

  • All data transmissions are secured with 256-bit TLS/SSL encryption.
  • Sensitive data stored in our databases is protected with AES-256 encryption.
  • Regular third-party security audits and penetration testing.
  • Two-Factor Authentication (2FA) support.
  • Automatic alerts are triggered when a suspicious login is detected.
  • Access to personal data is limited to authorized personnel only.
  • 24/7 physical security in the server room.
In the event of a data breach, sona999 will notify the relevant authorities and affected users within 72 hours, as required by law.

6 Your Privacy Rights

Every sona999 user has defined rights over their own data. We respect these rights and actively work to uphold them.

1
Right of Access
You have the right to know what information we hold about you. Contact our support team and a copy of your data will be sent to you.
2
Right to Rectification
If any of your information is inaccurate, you can request a correction. We will make the update as promptly as possible.
3
Right to Erasure
You may request deletion of your data under certain conditions. However, some information may be retained where required by law.
4
Right to Restrict Processing
You may request that the processing of your data be restricted under certain circumstances.
5
Right to Data Portability
You have the right to receive your data in a structured, machine-readable format.
6
Right to Object
You have the right to object to marketing communications or any other specific type of processing.
To exercise any of the rights above, please contact our support team: [email protected] — We will respond within 30 business days.

7 Data Retention Duration

Sona999 does not retain your data longer than necessary. Retention periods vary depending on the type of information. Certain data may be kept for a defined period after account closure to meet legal requirements.

Type of Data Retention Period Reason
Account Information For the duration of active account + 5 years Legal Obligation
KYC Documents 5 years after account closure AML/KYC Policy
Transaction Records 7 years Financial Regulations
Gaming Logs 3 years Dispute Resolution
Marketing Data Until consent is withdrawn Consent-based
Cookie Data Up to 2 years from the session Service Improvement

Once the retention period expires, your data is securely and permanently deleted or anonymized so that you can no longer be identified.

8 Policy Updates & Contact

Sona999 may update this Privacy Policy as needed. If significant changes are made, we will notify you via your registered email or through an in-platform notification. Continued use of the platform after any changes constitutes acceptance of the updated policy.

We recommend checking this page regularly. The date of the most recent update is shown at the top of the page, so you can always tell whether the policy has changed.

Contact: For any privacy-related questions or concerns, please reach out to our dedicated Privacy Team — [email protected]
Frequently Asked Questions

About Our Privacy Policy Frequently Asked Questions

No, sona999 never sells your personal data to third parties. Only limited information is shared with specific partners — such as payment providers or game software companies — strictly for service delivery purposes, and all such partners are bound by rigorous confidentiality agreements.

Most data is deleted when an account is closed. However, KYC documents must be retained for 5 years and transaction records for 7 years in accordance with legal and financial regulations. Once these periods expire, the data is securely deleted.

sona999 keeps your data secure through 256-bit SSL/TLS encryption, AES-256 database encryption, two-factor authentication, and regular third-party security audits. Data access is strictly limited to authorized personnel only.

Click the "Unsubscribe" link at the bottom of any marketing email, or contact our support team directly. Please note that even after withdrawing your consent to marketing messages, we will continue to send important transactional and security-related communications.

Disabling essential cookies will affect normal site functionality. Turning off marketing or performance cookies may mean certain personalized offers or features are no longer visible. You can manage your cookie preferences through your browser settings.
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